Effective date: November 8, 2026

HeardFeed Privacy Policy

1. Who we are and what this covers

Deville Radio operates HeardFeed at heardfeed.com. Contact us at info@heardfeed.com or 620 South 3rd Street, Louisville, KY 40202.

This policy covers HeardFeed listening, listener accounts, calls, shout-outs and related submissions. HeardFeed is separate from Get Heard; buying a Get Heard promotion package does not buy HeardFeed votes, placement or airtime. This policy does not replace another service's privacy notice. HeardFeed is a US-based, English-language service.

You can listen without an account. A free account is required to call in on air, get on the mic or send shout-outs. Account participation and Put Me On drops are for people 18 or older. The Put Me On drop poster is available only inside a signed-in listener's HeardFeed account dashboard.

Live room chat is available only to signed-in accounts aged 18 or older in the listener dashboard.

2. Information we collect

• Account information: your email address, on-air name and 18+ checkbox confirmation. We do not ask for your birth date in this sign-up flow. We store your password only as a PBKDF2 salted hash, with the salt and parameters needed to check it, not as a readable password. The password you enter is processed to create or check that hash.
• Consent and account records: account identifiers, account creation information, and timestamped records of age confirmation, acceptance of Terms and acknowledgement of this policy, and recording consent, including the text version and relevant room where applicable.
• Participation and content: call audio, shout-out messages, on-air names, room or participation records, and recordings or clips we make. If you use the in-account Put Me On drop poster, we also collect uploaded audio and image files, text shout-outs, hot takes, optional captions, timestamps, the rights-checkbox consent record, and reports and moderation actions relating to drops. Drops can be a 15-second voice note, 8 bars, a beat, a tattoo shot (an image), a shout-out (text or audio), or a hot take (short text, up to 280 characters).
• Live room chat: message content, your displayed on-air name, message timestamps and records of any moderation actions, such as message deletion, muting or bans.
• Technical information: IP addresses, browser/device and connection information, session identifiers and security or error logs processed by us or our providers to deliver and protect HeardFeed. Listening without an account can still involve this technical processing.
• Support information: information you choose to give us when requesting help, reporting content or exercising privacy rights. Do not send your password.

We use necessary cookies or browser storage for sign-in, sessions and service operation. Blocking these may prevent account or live-room features from working. We do not use advertising tracking pixels or cross-site advertising trackers.

3. How we use information

We use information to operate accounts and live rooms; process call requests and shout-outs; produce, air and replay programming; manage the call-in queue, the DJ drop queue and participation permissions, including rights consents; provide support; prevent abuse and unauthorized access; enforce our rules; and meet legal obligations.

There are no ads or marketing emails in the current HeardFeed service. We do not sell personal information or share it for cross-context behavioral advertising or targeted advertising. If needed, we may send transactional or service emails, such as password, security, account or important policy notices. This is not permission to send marketing emails.

We use chat information to run live room chat, display messages with on-air names, support safety and moderation, and investigate reports and abuse.

4. What becomes public

Calls are not private. Your call, shout-out, on-air name and any name or likeness you provide for public use may be aired live, recorded, edited into clips, replayed and shared on HeardFeed and Deville Radio channels and in promotions, as described in the Terms. Callers hear: “This call may be recorded and aired.” Before requesting the mic, callers check: “I confirm I'm 18+ and agree that my call may be recorded and aired.” Do not join the mic if you do not consent.

Only share information you are comfortable making public. Do not include other people's private information. Audience members and third-party platforms may make or share copies we cannot control. We do not intentionally publish your account email, password hash or private consent records as part of a broadcast.

Put Me On drops are submitted as public or aired content, not private messages. Drops and captions go to a DJ queue and may be aired during Block Hour (The Pull), recorded, replayed, clipped and shared, including in promotions, under the Terms. Airing is not guaranteed. “Request a call-in” is separate from posting a drop. Images may contain metadata, including location information; remove location and other sensitive metadata before posting, and do not assume we strip it for you.

Chat messages and on-air names are public to everyone in the room and may be read or shown on air. Others may screenshot or copy messages, including before you or a moderator removes them, and we cannot control those copies. Do not post information you want to keep private.

5. Who receives information

• Service providers: Cloudflare provides hosting, D1 database, KV storage and relevant delivery/security infrastructure. It may process account and content data, IP addresses and technical/security logs to provide these services. Other providers, if used for a necessary service function such as delivering a service email, receive information needed for that function, subject to appropriate restrictions. No analytics vendor is identified or represented as being in use here.
• Production and moderation personnel: authorized Deville Radio staff, hosts and contractors can access information needed for their work. Public participation may appear on the channels described above. Hosts and authorized staff use Put Me On drops and related records to manage the DJ queue, consider drops for Block Hour (The Pull), check permissions and handle reports and moderation.
• Legal and safety recipients: we may disclose information when legally required or reasonably necessary to investigate abuse, protect people or rights, or respond to lawful process.
• Business changes: information may be transferred in a merger, acquisition or sale of the service, subject to applicable law and notice of material changes.

Links, external streams or public clips hosted on other services are subject to those services' own practices. We do not authorize third parties to collect information through HeardFeed for tracking your activity across unrelated websites for advertising.

6. Retention and account deletion

Use Settings > Delete account, or email info@heardfeed.com from your account email. We may need reasonable information to verify an email request; never send a password. Deletion closes your account, ends sign-in sessions and removes your email, password hash, on-air profile and account-linked operational participation/shout-out records from active account systems, except for limited records retained for the reasons below.

Deleting an account cannot undo a live broadcast or recall recordings, clips or copies already aired, published, distributed or shared. Your voice or on-air name may remain in lawfully retained programming and published archives. You may separately request removal or restriction of particular material; identify the item so we can assess your request and any rights required by law. We keep Put Me On drops until they are removed or the account is deleted. On account deletion, drops are deleted, except that anything already aired may remain in recordings, clips or published programming as described above. Rights-consent and moderation records may be kept as described in the limited consent-evidence and abuse-record retention provisions below.

We keep account data while needed to provide your account. After deletion, we remove account data from active systems without undue delay, subject to legal requirements. Backups expire through their normal rotation and are not used to restore a deleted account to active service. We keep technical/security logs only as long as reasonably needed for operations or security. Limited consent evidence, abuse records, dispute records or records under a legal hold may be kept as long as reasonably necessary for legal obligations, safety, establishing permissions or resolving claims; access and use are restricted to those purposes. Recordings and published programming may remain while used for the purposes and permissions described here. We periodically review retained data and delete or de-identify it when no longer needed.

We store chat messages for 30 days. Moderation and abuse records may be kept longer when reasonably necessary for safety, resolving complaints or legal obligations, with access and use limited to those purposes. On account deletion, we remove your chat messages from active chat and account systems, except that material already aired may remain in recordings, clips or published programming. Deletion cannot recall screenshots or copies made by others; backups and limited retained records are handled as described above.

7. Your choices and US state privacy rights

Email info@heardfeed.com to request access to your personal information, correction or deletion. Tell us which request you are making and your account email, if any. We will reasonably verify your identity, collect only what is necessary for that verification, and respond within any applicable legal deadline. We may deny or limit a request where permitted by law and will explain the reason and any applicable appeal process. You may ask us to reconsider by replying to our response. An authorized agent may act for you where applicable law allows, with appropriate proof of authority.

Depending on your state and whether its law applies to us, additional rights may include a portable copy or an appeal. We do not discriminate against you for exercising applicable privacy rights. Access to information about other people and information subject to lawful retention may be limited. This policy does not assert that the California Consumer Privacy Act or every state privacy statute applies to Deville Radio.

8. California disclosures and Do Not Track

For California Online Privacy Protection Act (CalOPPA) transparency, the sections above describe the categories collected, recipients, and how to request review or correction. The effective date appears at the top; our change-notice process is below.

Our service does not change its necessary operational collection in response to a browser's Do Not Track signal. We do not track your browsing across unrelated services for advertising, whether or not the signal is enabled, and do not knowingly allow third-party advertising trackers to do so through HeardFeed. Do Not Track is distinct from legally recognized opt-out preference signals; we honor those where required by applicable law. There is currently no sale or advertising sharing to opt out of.

9. Children and age restrictions

HeardFeed is not directed to children. People under 18 may not create accounts, call in, get on the mic, send shout-outs or submit through Put Me On. Sign-up uses an 18+ checkbox, not identity or birth-date verification. We delete accounts found to belong to minors and take appropriate steps regarding associated information and content.

We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it as required by the Children's Online Privacy Protection Act (COPPA) and other applicable law. A parent, guardian or anyone concerned about a minor's information should contact info@heardfeed.com. A false age confirmation does not excuse us from responding when we learn of a child's information.

10. Security and processing locations

We use reasonable technical and organizational safeguards, including salted password hashing and access controls. No online service or storage system is perfectly secure. If a breach requires notice, we will notify affected people and appropriate authorities in the manner and time required by applicable law.

We operate in the United States. Our providers may process information in the United States and other locations where they operate; privacy laws may differ. US-based does not mean that all provider processing is physically limited to the United States.

11. Changes and contact

We will post an updated policy here and change its effective date. For material changes, we will give a prominent service notice or an account email notice before the change takes effect, unless law requires another process. We will obtain additional consent where legally required; posting a new policy does not itself authorize materially incompatible new uses of previously collected information.

Questions or requests: info@heardfeed.com · Deville Radio · 620 South 3rd Street, Louisville, KY 40202.